Last updated 2026. Questions? Contact [email protected].
Account details you provide (name, email, phone, address), the vehicles you register, support tickets and attachments you submit, and order history. Card data is handled entirely by our payment processor — Alpha Tuning Solutions never stores card numbers.
To fulfill orders, deliver calibrations, provide support, and contact you about your account. We do not sell, share, or rent your Personally Identifiable Information to third parties for marketing purposes, and we do not use contact information collected through our website or portal for third-party lead generation or affiliate marketing.
We work with a small number of service providers to run this business — for example a payment processor to handle card transactions, and (for customers who opt in to text messages) a messaging platform and phone carriers to deliver those texts. These providers process data only to perform that specific service for us; they do not use it for their own marketing. No phone or mobile number information is shared with third parties or affiliates for marketing or promotional purposes. This applies with no exception to text messaging originator opt-in data and consent — that information is never shared with any third party for marketing or promotional purposes, since text messaging requires your explicit one-to-one consent to us specifically.
To be fully specific about SMS: we will not sell, share, or rent your SMS opt-in information to any third party for any reason other than to deliver the specific services associated with this messaging program. We may share your personal data, including your SMS opt-in or consent status, with third parties that assist us in providing messaging services, such as platform providers, phone carriers, and other vendors involved in delivering text messages — and only for that purpose.
Datalogs and tune files you upload are used to build and revise your calibration and are retained so revisions can reference prior work.
If you opt in to text messages, we collect and retain your phone number and the record of your consent (when you opted in, what you agreed to, and from where) solely to operate that messaging program — sending you order, support, and appointment updates. We do not sell, rent, or share your phone number or SMS consent with any third party for their own marketing purposes. Carriers and our messaging platform process messages on our behalf but do not use your data for their own purposes. Full detail, including how to opt out, is in our SMS Terms & Disclosure.
You can opt out of SMS at any time by replying STOP, unchecking SMS consent on your account page, or emailing [email protected]. You can request a copy of or deletion of your account data by contacting us at the same address.